Maintenance Service Coordinator

1 week ago


Federal Way, Washington, United States Haven Property Management LLC Full time
Job Overview

Position Title: Maintenance Service Coordinator

Employment Type: Full-Time / 40 hours per week

Department: Maintenance

Reports To: Maintenance Manager

Direct Reports: None

Role Summary:

The Maintenance Service Coordinator plays a pivotal role in our maintenance department, ensuring that client requests are handled with utmost professionalism and efficiency. This position demands a proactive approach, as the workload may vary significantly from day to day.

Building strong relationships with both internal teams and external clients is essential for success in this role. Clear and effective communication is a cornerstone of delivering exceptional client service.

Key Responsibilities:

The Maintenance Service Coordinator is responsible for overseeing the completion of all maintenance requests in a timely manner. This includes:

  • Utilizing various communication tools, including phone, to engage with clients.
  • Delivering the highest standard of customer service to all stakeholders.
  • Evaluating incoming maintenance requests for appropriate vendor assignment.
  • Gathering additional information from tenants and vendors as necessary.
  • Conducting bids to ensure optimal value for services rendered.
  • Coordinating with vendors to schedule maintenance work and keeping tenants and property owners informed.
  • Updating internal systems with the status of work orders accurately.
  • Maintaining regular communication with Property Managers and Property Owners.
  • Following up on all work orders to ensure timely completion.
  • Verifying invoices for accuracy and addressing any discrepancies promptly.
  • Assisting in other areas as required or requested.
Qualifications:
  • Minimum of 2 years of experience in customer service, particularly in vendor relations.
  • Proficiency in Microsoft Office applications is preferred.
  • Familiarity with AppFolio software is a plus.
  • Strong organizational skills and self-motivation are essential.
  • Excellent communication skills across various mediums.
  • Ability to think creatively and develop innovative solutions.


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