Technical Support Specialist

4 days ago


Springfield, Missouri, United States Mastech Digital Full time
Job Overview

Mastech Digital is seeking a skilled User Support Specialist to join our team. As a key member of our digital transformation services, you will provide expert technical support to our clients, ensuring seamless operations and exceptional user experience.

Key Responsibilities
  • Provide direct end-user support for various applications, including telephone support and on-site assistance.
  • Develop and maintain in-depth knowledge of network, telecommunications, and operating systems environments.
  • Collaborate with cross-functional teams to identify and resolve technical issues.
  • Design and deliver training programs to enhance user proficiency and productivity.
  • Stay up-to-date with industry trends and emerging technologies to drive innovation and improvement.
Requirements
  • Minimum 6+ years of experience in technical support or a related field.
  • Strong understanding of computer applications, database management, and automated litigation support.
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse stakeholders.
  • Hands-on experience with client office automation environments and government systems.
  • Undergraduate degree in computer science, electrical engineering, information technology, or a related field.
What We Offer
  • Opportunity to work with a leading digital transformation services provider.
  • Collaborative and dynamic work environment.
  • Professional growth and development opportunities.
  • Competitive compensation and benefits package.


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