Front Office Supervisor
6 days ago
About the Role:
As a Front Office Manager at Broadwell Hospitality Group, you will oversee the supervision of Guest Service Agents, Night Auditors, and bell staff to ensure exceptional guest satisfaction. This includes providing guidance and direction to associates, adhering to hotel policies, standards, procedures, and regulations.
Key Responsibilities:
- Efficiently operate all front desk team members to ensure professional service delivery.
- Visible in high-traffic areas to assist the front desk team and maintain smooth guest service.
- Conduct daily shift meetings or huddles to discuss important updates and tasks.
- Organize monthly department meetings with agendas and minutes.
- Attend weekly staff meetings and sales strategy meetings when needed.
- Implement control systems for controllable costs and labor to effectively meet budget guidelines.
- Cultivate an environment where all team members understand their roles, responsibilities, and performance expectations.
- Provide constructive feedback to team members to enhance job performance.
- Collaborate with managers, supervisors, and hourly associates to develop and implement ideas.
- Maintain good communication between departments and the front office to serve guests better.
- Responsible for hiring, training, and development of associates working for the front desk.
- Counsel supervisors and hourly associates on work-related concerns and issues.
- Daily and weekly preparation of departmental payroll for hourly associates.
Estimated Salary Range: $55,000 - $65,000 per year
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