Guest Service Director
3 weeks ago
Broadwell Hospitality Group is seeking a seasoned Guest Service Director to oversee the front office operations and lead a team of professionals. As a key member of our management team, you will be responsible for ensuring excellent guest service, managing front office staff, and driving hotel revenue growth.
About the Role:
- Develop and implement strategies to improve guest satisfaction and loyalty.
- Manage front office staff, including recruitment, training, and performance evaluation.
- Collaborate with other departments to ensure seamless guest experiences.
- Monitor and control labor costs, ensuring alignment with hotel budget targets.
Responsibilities:
- Analyze guest feedback and operational data to identify areas for improvement.
- Develop and implement corrective actions to address guest complaints and concerns.
- Maintain accurate records and reports, including guest feedback, complaints, and employee performance evaluations.
- Collaborate with managers and supervisors to develop and implement initiatives that drive hotel revenue growth.
Requirements:
- Bachelor's degree in hospitality, business administration, or a related field.
- Minimum 5 years of experience in hotel operations, preferably in a supervisory or management role.
- Excellent leadership, communication, and problem-solving skills.
- Able to work varied shifts, including weekends and holidays.
Estimated Salary: $75,000 - $100,000 per year, depending on experience and qualifications. If you are a results-driven and customer-focused individual who is passionate about delivering exceptional guest experiences, please submit your application.
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Executive Banquet Manager
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