Hospitality Operations Manager
3 weeks ago
Job Summary:
The Front Office Manager plays a crucial role in ensuring seamless operations within the front office, maintaining the highest level of customer satisfaction, and driving revenue growth. As a leader, you will supervise the Guest Service Agents, Night Auditors, and bell staff, while also collaborating with other departments to achieve common goals.
Key Responsibilities:
- Spearhead the efficient operation of the front desk team to deliver exceptional service quality.
- Develop and implement strategies to improve guest satisfaction and loyalty.
- Establish clear expectations and performance metrics for team members.
- Provide ongoing coaching and feedback to enhance job performance.
- Work closely with other departments to ensure seamless communication and collaboration.
- Drive revenue growth through effective management of room inventory, rates, and promotions.
- Lead by example, demonstrating a strong work ethic and commitment to excellence.
- Stay up-to-date with industry trends, best practices, and regulatory requirements.
Estimated Salary Range: $58,000 - $68,000 per year
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