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Client Relations Specialist

2 months ago

Sacramento, California, United States Novamanagementinc Full time


We are excited to announce an opportunity for individuals with a background in client engagement, support services, and customer interaction to join our team.

We are looking for a dedicated individual to take on the role of Client Relations Specialist, who is ready to commit to a full-time schedule.

Ideal candidates will possess traits such as a friendly demeanor; they should be approachable and thrive in a collaborative setting.

The primary objective of the Client Relations Specialist position is to ensure client satisfaction, facilitate the sales process, and promote professional growth throughout.


This role will involve initiating and executing customer service and sales support as necessary to uphold a high standard of service and client satisfaction on a daily basis.

This is an on-site position, and Client Relations Specialists will be responsible for engaging with clients face-to-face.

Responsibilities of the Client Relations Specialist:
Uphold a positive image of the company and its associated brands at all times
Initiate and complete the sales and customer service cycle by interacting with local clients
Create an enjoyable, motivating atmosphere to boost employee performance and client satisfaction
Process sales transactions with a high degree of accuracy
Maintain regular communication with the Sales Representative team regarding objectives and progress
Address complaints, offer suitable solutions and alternatives within specified timeframes, and follow up to ensure resolution

Essential Qualifications for a Client Relations Specialist:
Address complaints, provide suitable sales solutions and alternatives within specified timeframes, and follow up to ensure resolution
Previous experience in customer service is advantageous but not mandatory, as comprehensive training is provided
Ability to respond to all client inquiries
Willingness to adapt to a flexible work schedule

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