Client Relations Specialist

4 days ago

Sacramento, California, United States Maxim Healthcare Services Full time
Job Title: Client Relations Specialist

Maxim Healthcare Services is seeking a highly motivated and detail-oriented Client Relations Specialist to join our team. As a Client Relations Specialist, you will play a critical role in ensuring the success of our Employer of Record programs in CA.

Key Responsibilities:
  • Maintain the confidentiality of program participants
  • Complete consumer admissions/intakes as directed by the management team
  • Complete quarterly customer service calls
  • Attend consumer service planning meetings as instructed by the Account Manager or Operations Leader
  • Ensure consumer hours are authorized by the Regional Center and communicated to the consumer and consumer-directed worker
  • Manage referrals by maintaining communication with consumers and Service Coordinators throughout the process
  • Provide timely updates to Service Coordinators as directed by the Account Manager or Office Operations Leader
  • Maintain the consumer record
  • Assist the Field Support Team with contacting employees regarding annual worker requirements
  • Assist the Field Support team with onboarding preferred respite providers by making connect calls, and tracking candidates in the funnel
  • Assist the office operations team with time reporting issues and concerns
  • Perform all procedures in an accurate and timely manner as directed by the management team
  • Notify the Operations Leader and Regional Center Service Coordinator of any concerns relating to each consumer, including allegations of fraud, misuse of services, and/or other relevant issues
  • Adhere to the standards, regulations, and procedures of the company, State Department of Developmental Services, and the Federal government
  • Represent the company with a positive image at all times
  • Demonstrate flexibility and adaptability in meeting the needs of participants
  • Attend all required trainings and in-service programs
  • Provide the highest level of customer service to program participants, vendors, and individual entities
  • Consistently model the company's philosophy of customer service and compliance
  • Perform other duties as assigned/necessary
Requirements:
  • High School degree or equivalent required, some completed college coursework preferred
  • Must meet all federal, state, and local requirements
  • Proficiency in MS Office, Internet, and email
  • Must be energetic, self-motivated, have excellent time management skills, compassionate, and able to adapt in a continuously changing environment
  • Must be organized, detail-oriented, and have exceptional planning and problem-solving skills
  • Strong interpersonal, verbal, and written communication skills
  • Fluency in Spanish preferred
Wage/Salary Information:

$22.00 per hour PLUS bonus potential

Maxim Healthcare Services is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

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