Academic Support Specialist

5 days ago


Richardson, Texas, United States University of Texas at Dallas Full time
Job Summary

The Academic Support Coordinator plays a vital role in ensuring the success of students in the MS in Molecular and Cell Biology & Biotechnology program. This position requires excellent customer service skills, attention to detail, and the ability to work collaboratively with multiple teams and stakeholders.

Key Responsibilities
  • Review and process applications for the graduate admissions committee, facilitating the matriculation of admitted applicants.
  • Collaborate with various teams to provide problem-solving support and stay up-to-date on university policies and procedures related to student advising, recruiting, and admissions.
  • Coordinate and manage graduate student orientation, ensuring a smooth transition for new students.
  • Manage and respond to program inquiries from prospective students, utilizing various communication methods.
  • Coordinate the course schedule and registration process, update student degree plans, and manage admission and enrollment reports each semester.
  • Maintain graduate student records and files, ensuring accuracy and confidentiality.
  • Manage graduation processes, including evaluating student degree plans for eligibility and processing graduation applications.
  • Maintain channels of communication with graduate alumni, tracking job placement, alumni engagement, and other relevant metrics.
  • Working knowledge of Microsoft Suite, particularly MS Excel, is required.
  • Collaborate with area staff, faculty, and students on special projects as needed, providing miscellaneous administrative support.
  • Participate in student recruitment and marketing activities, promoting the program to potential students.
  • Engage with alumni regarding departmental events, fostering relationships and promoting the program.
  • Participate in appropriate professional conferences and individual professional development, staying current on best practices in higher education.
Requirements
  • Bachelor's degree or an equivalent combination of education and experience.
  • Four or more years of administrative office experience in an academic environment.
  • Excellent computer skills, including proficiency in various programs and the ability to work with specialized databases.
  • Outstanding customer service skills, with the ability to work effectively with students, faculty, and staff.
Preferred Qualifications
  • Preferred experience working to support higher education programs and supporting students in their academic programs.
  • Understanding of the functions of higher education, including academic advising and student affairs.
  • Managing a database and excellent communication with current and prospective students.


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