IT Support Specialist II
4 days ago
This position provides direct IT support to faculty, staff, and student researchers at the University of Texas at Dallas Richardson campus.
Scope of SupportThe scope of support includes enterprise services, business processes, software, hardware, desktop, mobile devices, network, and systems.
Responsibilities- Maintain IT inventory
- Configure and deploy IT equipment for faculty and staff according to UTD policies
- Diagnose and remediate software/hardware issues in a thorough and timely manner
- Maintain detailed records of task progress/completion and communications with customers
- Effectively communicate IT policies and procedures with non-technical customers
- Associate degree or equivalent (computer-related certifications) and 2-3 years of experience
- Hands-on experience installing and supporting hardware, software, and networked systems in a multi-protocol environment
- Proven ability to interact with all levels of computer users
- Bachelor's or Associate's degree in IT systems or related field and at least two to three years of relevant experience
- Previous experience working in academic or research environments
Remote work is not available for this position.
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