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Healthcare Account Manager

2 months ago

Columbus, Ohio, United States Quest Diagnostics Full time

Position Overview:

At Quest Diagnostics, we deliver essential solutions that empower both patients and healthcare professionals in making informed medical decisions. Our diagnostic testing, information, and services are critical in navigating serious health-related choices, necessitating a compassionate approach and unwavering commitment to service. It’s about offering clarity and hope.

As part of our Sales team, you will represent a leading organization in the healthcare sector, providing you with opportunities to enhance your expertise and knowledge. In this role, you will exemplify professionalism, motivate your peers, and demonstrate genuine care for our mission and the individuals we serve.

Our Sales Teams often serve as the public face of Quest Diagnostics. Therefore, we prioritize the development and support of their skills. With a diverse customer base, you will enjoy the flexibility to manage your schedule while benefiting from the reputation of a well-established and trusted brand. We offer exceptional support, competitive compensation, and comprehensive benefits, along with numerous opportunities for repeat business and referrals.

Role Summary:
The Healthcare Account Manager is tasked with driving growth and profitability within designated territories by delivering exceptional service and resolving issues. This position does not entail ownership of specific accounts; instead, close collaboration with physician account executives is vital to uphold our collaborative selling approach.

Key Responsibilities:

  • Conduct ongoing business assessments of service, logistics, and supplies to identify customer needs.
  • Maintain strong relationships with existing accounts to ensure customer retention.
  • Drive growth within assigned Key Accounts.
  • Identify and pursue opportunities for up-selling and cross-selling in partnership with Physician Account Executives or Specialty Account Executives.
  • Collaborate with Physician Account Executives to address account-specific service challenges.
  • Work with the Customer Solutions Group to prioritize and resolve customer service issues.
  • Escalate unresolved service issues as necessary.
  • Utilize all available resources, including data, sales portals, marketing, laboratory, and regional resources.
  • Provide ongoing education to customers regarding new technologies and laboratory testing.
  • Ensure compliance with company policies and relevant regulations.
  • Complete all administrative tasks accurately and promptly.
  • Follow up with communications to Physician Account Executives and customers.

Qualifications:

Required Experience:
Minimum of 3 years in sales or account management.

Knowledge:
Familiarity with the healthcare industry and the economic principles of business.

Skills:

  • Proven ability to cultivate and maintain strong customer relationships; excellent planning and organizational skills.
  • Outstanding oral and written communication and presentation abilities.
  • Proficient in Microsoft Office and other relevant software.

Education:
Bachelor's Degree (Required).

License/Travel:
Must possess a valid driver's license and be willing to travel within the regional market.

Equal Employment Opportunity:
Quest Diagnostics is committed to fostering a diverse workplace. We recruit, hire, and promote qualified individuals without regard to race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation, gender identity, or any other status protected by law.