Account Manager

4 days ago


Columbus, Ohio, United States Sonova USA, Inc. Full time
About Sonova USA, Inc.

Sonova USA, Inc. is a leading provider of innovative hearing care solutions, dedicated to helping millions of people enjoy life's unforgettable moments. Our mission is to create sense by bringing sound to life, and we're looking for a talented Account Manager to join our team.

Job Summary

We're seeking a highly motivated and results-driven Account Manager to cultivate new business within the region, manage their time effectively, and collaborate with internal partners to ensure optimal resource deployment. As an Account Manager, you will be responsible for making sales calls, maintaining and increasing sales of all products within the territory, promoting and demonstrating new products, and providing training on the fitting and fine-tuning of products and software.

Main Responsibilities
  • Make required number of sales calls per week to current or new customers within territory
  • Maintain and increase sales of all products within territory
  • Promotion and demonstration of new products
  • Training on the fitting and fine-tuning of products and software
  • Coordinates with Regional Key Account Managers and Regional Directors to deploy at certain and preidentified key account clinic locations to maximize Phonak demand
  • Coordinates with inside sales rep group to pursue leads generated by team within territory and to support covered clinical accounts
  • Collaborates with Regional Directors, Trainers, Regional Key Account Managers, Inside Sales Support and Marketing/Inner circle to accomplish sales and growth objectives
  • Coordinates with trainers to ensure optimal deployment
  • On-boarding and training of new accounts
  • Needs analysis and provide product solutions for accounts
  • Negotiate pricing
  • Provide recommendations on marketing strategies for customer business growth
  • Maintain strong relationships and rapport with existing and new customers within territory
  • Ensure all customer needs are met through personal or group product training
  • Represent Phonak at national and regional meetings as required
  • Achieve sales quota as assigned in territory
  • Comply with internal policies and procedures for documenting customer visits in CRM system on a daily basis
  • Work closely with Business Development Manager to transition and on-board new accounts
  • Work closely with Customer Trainers on difficult fittings
  • Comply with internal policies and procedures, including documenting customer visits in Salesforce
  • Maintain timely and accurate expense reporting in Concur
  • Comply with all local, state and federal laws and requirements
  • Travel up to 75% required
  • Other duties as assigned
Requirements
  • Bachelor's Degree or equivalent work experience required, Masters or AuD preferred
  • Knowledge of HI technology and practices, previous experience assisting patients independently
  • Experience in the hearing healthcare industry and/or business consulting preferred
  • Action oriented, competitive, develops own talent, drives for results, grit, takes responsibility/accountability, change agent, comfortable with long-term gratification, courageous, curious/inquisitive
  • Proficient knowledge of HI technology and industry practices, appropriately independent
  • Experience fitting Phonak technology preferred
  • Experience with CRM systems, Strong Microsoft office skills
What We Offer
  • Improving the quality of life of millions of people suffering from hearing loss
  • A challenging and motivating assignment as part of a dynamic team
  • Modern mindset and processes, accommodating flexible working conditions
  • Opportunities for further responsibilities and support for further training and development
  • Sonova's outstanding opportunities and career growth
Benefits
  • Medical, dental and vision coverage
  • Health Savings, Health Reimbursement, Flexible Spending/Dependent Care Accounts
  • TeleHealth options
  • 401k plan with company match
  • Company paid life/ad&d insurance
  • Company paid Short/Long-Term Disability coverage (STD/LTD)
  • Accident/Hospital Indemnity coverage
  • Legal/ID Theft Assistance
  • PTO, floating Diversity Day, & paid holidays
  • Paid parental bonding leave
  • Employee Assistance Program (24/7 mental health support hotline, 5 company paid counseling sessions and more)
  • Robust Internal Career Growth opportunities
  • Tuition reimbursement
  • Hearing aid discount for employees and family
  • Internal social recognition platform
  • D&I focused: D&I council and employee resource groups

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