Vibee Fan Experience Coordinator

1 month ago

Sens, Bourgogne-Franche-Comté, United States Insomniac Holdings, LLC Full time
Job Summary

We are seeking a highly motivated and proactive Fan Experience Coordinator to join our Fan Engagement Team. This position will be responsible for answering inbound calls, emails, and chats from customers around the world, handling various types of requests, and providing exceptional service.

Key Responsibilities
  • Resolve customer queries in a timely and efficient manner via phone calls, emails, and a texting platform
  • Provide the highest level of customer service at all times, ensuring customer confidence and satisfaction
  • Utilize verbal, electronic, and paper communication with customers, and make suggestions for improving communication systems
  • Advise and support other members of the customer services team and external departments in relation to event and venue information and customer queries
  • Liaise with other departments across the business to ensure adequate knowledge of the business and enhance the service provided to customers
  • Adhere to all company and departmental processes, procedures, and policies
  • Flexibility to perform other job-related duties as required
Requirements
  • High School Diploma or equivalent, and a Bachelor's degree is considered a bonus
  • 2+ years of experience in hospitality, live events, or customer service industry
  • Experience using Microsoft Office and G-Suite programs
  • Ability to perform in a fast-paced, multiple-demand work environment
  • Excellent oral and written communication and organizational skills
  • Problem-solving skills, active listening skills, and ability to multitask
  • Exceptional customer service and organizational skills
  • Demonstrated ability to build and foster relationships both internally and externally, and work in a team environment
  • Proven ability to perform well under pressure, managing multiple priorities simultaneously
  • A positive, winning approach, incorporating integrity, confidentiality, and discretion
  • Ability to work evenings and weekends as required
  • Ability to travel for events both domestically and internationally
  • Possess a valid passport
  • Strong technical skills in Microsoft Excel and Word, as well as Google Docs and Sheets
  • Ability to work in a dynamic environment with changing priorities and deadlines
Work Environment
  • Must be able to tolerate loud noise levels and busy environments
  • May work in drastic temperature climates working onsite at events
  • Must be willing to work during evening and weekend hours, as required, to meet deadlines
  • Must be willing to travel extensively both domestically and abroad
  • Must have a current passport and be able to travel worldwide without restriction
  • Must be able to continuously stand or walk
  • Must be able to bend, squat, climb stairs, and lift frequently
  • Must be able to lift up to 20 pounds occasionally
  • May occasionally walk on slippery or uneven surfaces
  • Must be able to tolerate loud noise levels in the work environment
Equal Employment Opportunity

Vibee strongly supports equal employment opportunity for all applicants, regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law.

Hiring Practices

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Vibee recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Insomniac may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, Internet recruiting, job fairs, college recruiting, and search firms.

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