Customer Experience Advocate I

4 weeks ago


Sens, Bourgogne-Franche-Comté, United States Everi Full time
Customer Experience Advocate I

Everi is seeking a Customer Experience Advocate I to enhance customer experiences and broaden industry knowledge. Key responsibilities include managing company training programs, collaborating with cross-functional teams, and providing customer support for deployment, installation, and ongoing training for hardware and software products.

Key Responsibilities:
  • Manages company training programs aligned with business and customer needs.
  • Collaborates with cross-functional teams to develop course content.
  • Provides customer support for deployment, installation, and ongoing training for hardware and software products.
  • Conducts post-implementation training, including webinars and curriculum development.
  • Assists with application configuration, security, and system utilization for new installs and upgrades.
  • Ensures compliance and event investigations related to installations.
  • Prepares lesson plans and reviews course materials for accuracy and relevance.
  • Delivers on-site and online training to customers and internal teams.
  • Coordinates training schedules and requirements with customers before installation.
  • Acts as a subject matter expert, supporting fellow trainers as needed.
  • Contributes to departmental planning and progress reporting.
  • Builds and maintains client and business partner relationships.
Requirements:
  • High School Diploma or GED required.
  • Ability to travel up to 75-90% to casino sites for training.
  • Customer-facing, relationship-building experience.
  • Demonstrated ability to manage multiple projects.
  • Hunger for continuous learning and self-improvement.
  • Desire for mentorship and professional development.
  • Excitement for training and mentoring others.
  • Strong business acumen and understanding of casino/gaming operations a plus.
  • Eagerness to build valuable connections within the industry.
  • Technical troubleshooting.
Why Everi?

Everi's benefits package includes Medical Dental, Vision, 401k with company match, life insurance, maternity and paternity leave, adoption assistance, pet insurance, gym reimbursement, and more. Everi is committed to expanding its innovative and creative reach, building a culture based on the tenets of respect and transparency. We are proud to be the gaming industry's single-source provider of financial technology, loyalty solutions, games, and intelligence solutions.



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