IT Technical Support Specialist

1 day ago


Neptune City, New Jersey, United States Simplicity Group Holdings Full time
About the Role

As a skilled IT Technical Support Specialist at Simplicity Group Holdings, you will play a critical role in ensuring the smooth operation of our network and computer systems. Reporting to the Director of Infrastructure, your primary responsibilities will include providing help desk support, troubleshooting network equipment and infrastructure, and performing routine maintenance tasks.

In this position, you will have the opportunity to work with cutting-edge technology and collaborate with a talented team of professionals who share your passion for innovation and customer satisfaction. If you are a motivated individual with excellent problem-solving skills and a strong understanding of network principles, we encourage you to apply for this exciting opportunity.

Key Responsibilities:

  • Provide timely and effective help desk support to internal customers via phone or email
  • Troubleshoot complex hardware and software issues on various devices and systems
  • Perform routine maintenance tasks, such as updating software and configuring network settings
  • Collaborate with the IT team to identify and resolve technical issues
  • Document customer network and computer details in our CRM system

Requirements:

  • Bachelor's degree in Computer Science, Information Technology, or related field
  • Minimum 2 years of experience in IT technical support or related field
  • Strong knowledge of network principles, including TCP/IP and DNS
  • Excellent communication and problem-solving skills

Compensation:

We offer a competitive salary of $45,000 - $50,000 per year, based on experience, plus an annual bonus of 5% target. Additionally, we provide a comprehensive benefits package, including health insurance, 401(k) plan, life insurance, and paid time off.

Location:

This is an on-site/in-person position, requiring regular presence at our offices in Wall Township, NJ. However, we also consider candidates from Summit, NJ, Phoenix, AZ, or Bloomington, MN, due to occasional remote work requirements.



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