Network Support Expert

3 weeks ago


Neptune City, New Jersey, United States Biff Duncan Associates, Inc. Full time
Responsibilities

As a Technical Support Specialist at Biff Duncan Associates, Inc., you will be responsible for providing exceptional technical support to our clients. This includes:

  • Providing technical support to our clients by identifying, researching and resolving technical issues in a timely fashion
  • Responding to telephone calls, emails and other requests for technical support from our clients
  • Monitoring our help desk ticketing system queue for new technical support requests
  • Working on projects individually and as part of a team
  • Preparing laptops, desktops and other hardware for clients
  • Working with manufacturer and vendor support to resolve technical issues relating to both hardware and software
  • Installing, troubleshooting and maintaining clients' servers, storage and network equipment
  • Performing scheduled upgrades on and applying patches to clients' hardware and software

We offer a competitive salary of $25-$40 per hour, depending on experience, and opportunities for overtime work and advancement. If you are a motivated and experienced technical professional looking for a challenging role, please apply today.



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