Customer Service Director
2 weeks ago
{"Job Title": "Customer Service Manager", "Job Summary": "We are seeking a highly skilled Customer Service Manager to oversee and manage our customer service team. The successful candidate will be responsible for developing and implementing customer service policies, resolving complex customer issues, and leading initiatives to improve the overall customer experience.
Key Responsibilities:
* Develop and implement strategies to improve overall customer satisfaction and retention
* Lead, motivate, and coach a team of customer service representatives to deliver exceptional service to our customers and sales force
* Handle escalated customer inquiries and complaints in a professional and timely manner
* Collaborate with other departments to address customer issues and improve processes
* Develop and maintain customer service policies and procedures
* Prepare regular reports on customer service metrics and performance
Requirements:
* Proven experience in a customer service management role, with a minimum of 5 to 10 years of experience
* Bachelor's degree in Business, Management, Communications, or related field
* Strong leadership and team management abilities
* Problem-solving and conflict resolution skills
* Proficiency in customer service software and CRM systems
If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity.
At Buckman, we are committed to safeguarding the environment, maintaining safety in the workplace, and promoting sustainable development. We work proactively and collaboratively with our worldwide customers to deliver exceptional service and innovative specialty chemical solutions.
Location: Memphis, TN
Language: English
Travel: Less than 10%
We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.
If you are interested in this role, please submit your application, including your resume and a cover letter, to [insert contact information].
We look forward to hearing from you
Best regards,
[Your Name]", "Company Overview": "Buckman is a privately held, global specialty chemical company with headquarters in Memphis, TN, USA. We are committed to safeguarding the environment, maintaining safety in the workplace, and promoting sustainable development.
We work proactively and collaboratively with our worldwide customers to deliver exceptional service and innovative specialty chemical solutions.
Our company values include a focus on customer satisfaction, employee development, and community involvement.
We are an equal opportunities employer and welcome applications from diverse candidates.
If you are interested in this role, please submit your application, including your resume and a cover letter, to [insert contact information].
We look forward to hearing from you
Best regards,
[Your Name]"}
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