Patient Services Representative
3 weeks ago
We are seeking a highly skilled and compassionate Patient Services Representative to join our team at Innovista Medical Center. As a frontline representative, you will play a pivotal role in providing exceptional customer service to patients and facilitating efficient communication between healthcare professionals.
Key Responsibilities- Answer and manage inbound and outbound calls with professionalism, empathy, and a patient-centric approach.
- Provide accurate and timely information regarding medical services, appointments, and general inquiries.
- Demonstrate patience and understanding when addressing patient concerns or inquiries.
- Apply a high level of critical thinking to ensure first call resolution when possible.
- Schedule and confirm patient appointments using the designated scheduling system.
- Collaborate with various departments to coordinate and optimize appointment availability.
- Maintain accurate and confidential patient records during and after each interaction.
- Update patient information as needed and ensure compliance with data security and privacy regulations.
- Assist patients with insurance-related queries, including verification, pre-authorizations, and billing inquiries.
- Collaborate with the billing department to address patient payment concerns.
- Route calls to the appropriate healthcare professionals or departments based on the nature of the inquiry.
- Effectively communicate with clinical care team to relay patient observations and concerns.
- Adhere to established protocols and guidelines to ensure consistent and high-quality service.
- Follow safety standards and regulations to ensure a secure and compliant call center environment.
- Proven experience in a call center or customer service role, preferably within a medical or healthcare setting.
- Strong communication skills with the ability to convey complex medical information clearly and concisely.
- Familiarity with medical terminology and procedures.
- Ability to handle a high volume of calls in a fast-paced environment with efficiency and accuracy.
- Empathetic and patient-focused approach when dealing with inquiries and concerns.
- Basic computer skills and proficiency in relevant software applications.
- Ability to maintain confidentiality and adhere to HIPAA regulations.
- Experience with Epic electronic medical records system preferred.
- Bilingual (fluency in speaking Spanish) preferred.
We are committed to creating a culture where everyone feels important, welcomed, and included. We demonstrate this commitment by offering a comprehensive benefits package that fosters opportunities for growth and advancement and supports the physical, mental, and financial wellbeing of our team members.
Our benefits include:
- A choice health coverage, including HMO and PPO, plus Flexible Spending Account (FSA) and Health Savings Account (HSA) options.
- Dental and vision coverage.
- Company-paid benefits (short- and long-term disability, employee life, and accidental death and dismemberment).
- Employee Assistance Program.
- Discounts and perks on gym memberships, shopping, travel, recreation, and more.
We are an equal opportunity employer and welcome applications from diverse candidates. If you are passionate about delivering exceptional patient care and possess strong communication skills, we encourage you to apply for this exciting opportunity to join our team at Innovista Medical Center.
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