Technical Operations Coordinator

2 days ago


Orlando, Florida, United States Entertainment Technology Partners Full time

At Entertainment Technology Partners, we specialize in delivering exceptional AV solutions to various sectors including Higher Education Facilities, Religious Institutions, Government, Corporate Boardrooms & Event Spaces, and Immersive Environments. We are seeking an Administrative Associate to join our team and contribute to the success of our organization.

About the Role

The successful candidate will be responsible for managing the purchasing process, ensuring timely procurement of equipment, and maintaining effective communication between sales, project management, and procurement teams. This role involves handling pricing discrepancies, equipment issues, and managing the return material authorization (RMA) process to guarantee smooth project execution.

Key Responsibilities
  • Assist Account Executives with customer interactions, sales, projects, bids, and reports.
  • Prepare and enter formal customer quotes, proposals, and/or service contracts in applicable software, including cost estimates for equipment, materials, shipping or freight, labor, and travel.
  • Support research on product pricing and availability.
  • Maintain open order status and collaborate with the Account Executive, Project Coordinator, vendor, or customer as needed.
  • Respond to customer or vendor issues, resolving them whenever possible with Account Executive involvement if necessary.
  • Complete Pre-qualification applications as required.
  • Issue purchase orders (POs) based on project and inventory requirements.
  • Collaborate with the project management team to ensure procurement aligns with project timelines.
  • Track open order status and expedite delivery when necessary.
  • Communicate company billing policy with customers, ensure receipt of signed quotations, and follow up on all deposit payment requests with the customer, Account Executive, and Accounting department.
Requirements and Qualifications

We are looking for a motivated individual who is eager to work with cutting-edge technology, enjoys a fast-paced environment, and is passionate about cultivating professional relationships with colleagues and clients. The ideal candidate should possess excellent communication skills and be able to adapt to changing priorities.

Benefits

Entertainment Technology Partners offers a comprehensive benefits package, including Paid Time Off starting at 12 days, 8 Holidays, Jury Duty Pay, and Bereavement Time. Our benefit partners provide medical, dental, vision, life, and disability insurance coverage. We also offer a flexible spending account and a 401(k) Retirement Savings Plan.

About Us

Entertainment Technology Partners is a leading provider of AV solutions, serving a wide range of industries. As a dynamic collection of like-minded businesses with a global reach, we focus on building strong relationships and delivering high-quality experiences through technology, customer service, and imagination.



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