Senior Technical Operations Specialist
6 days ago
This role is an excellent opportunity to showcase your technical expertise and provide exceptional customer service as a Field Service Technician II with Canon Solutions America, Inc. in Orlando, FL.
About the Role
As a skilled technical professional, you will be responsible for diagnosing and resolving technical issues with our customers' equipment, ensuring they receive timely and efficient support. Your attention to detail, analytical skills, and ability to work independently will make you an invaluable asset to our team.
Key Responsibilities
- Diagnose and repair designated equipment to meet customer needs and maintain high levels of quality and efficiency.
- Maintain up-to-date knowledge of multiple product groups, including basic aspects of troubleshooting and diagnostics.
- Provide responsive and accurate field/shop/on-site maintenance services to meet customer demands.
- Properly document all technical information, Field Service Reports, Expense Reports, and assigned company property.
- Collaborate with colleagues to share best practices and improve overall technical performance.
Requirements
To succeed in this role, you should have a strong background in technical operations, excellent communication skills, and the ability to work effectively in a fast-paced environment. We are seeking candidates with a minimum of 1-2 years of relevant experience and a basic understanding of internet environments and willingness to complete the PDIF (Printing and Digital Imaging Foundations) new-hire class.
What We Offer
We offer a competitive compensation package, including a salary range of $55,000 - $65,000 per year, depending on experience, plus benefits such as medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, and educational assistance. You will also have opportunities for career growth and professional development within a dynamic and innovative company.
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