Technical Support Associate
14 hours ago
We are seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will provide first-level technical assistance to our clients, responding to a variety of technical-related issues.
Key Responsibilities:
- Provide exceptional customer service, answering phone calls, responding to cases/tickets, emails, and chat messages.
- Engage with clients virtually or in person to provide assistance.
- Maintain a working knowledge of systems, sites, tools, applications, and resources.
- Responsible for troubleshooting and resolving technical issues in a timely manner.
- Collaborate with other operational, technical, and education support teams to successfully assist with presented issues.
- Maintain detailed records of daily interactions and troubleshoot common computer issues.
- Work independently and as part of a team, communicating with leadership to understand how to effectively prioritize tasks.
Requirements:
- 1-3 years of experience in Tier I Support.
- Excellent customer service and communication skills.
- Ability to type 40 words per minute with 95% accuracy.
- Ability to multitask and work in a fast-paced call center environment.
- Flexible schedule and willingness to work weekends.
About Us:
We are a leading provider of technology solutions, dedicated to delivering exceptional customer service and support. Our team is passionate about helping our clients achieve their goals, and we are looking for talented individuals to join us in this mission.
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