Technical Support Professional

6 hours ago


Orlando, Florida, United States TEKsystems Full time
Job Description

A Technical Support Technician at TEKsystems provides frontline assistance to business clients who subscribe to our voice, video, data and managed services.

Key Responsibilities

  • Troubleshoot potential technical issues and proactively address situations by providing step-by-step directions towards a resolution.
  • Collaborate with other departments, such as Network Operation Centers (NOCs), Network Engineering or Field and Client Account teams.
  • Report directly to the Manager of Enterprise Technical Support for goals, guidance and assistance.

Requirements

  • 2+ years of General Network/Telecommunication Troubleshooting experience.
  • Experience working in a Contact Center, Technical Support role – Customer Focused.
  • Customer Service, Documenting (ticket tracking/creation).

Benefits

  • Health, Dental, Vision


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