Systems Support Coordinator

2 weeks ago


Milwaukee, Wisconsin, United States Insight Global Full time
Job Overview

Insight Global is seeking a Systems Support Coordinator to join our team.

Key Responsibilities:
  • Conduct comprehensive system diagnostics and troubleshooting to ensure optimal system performance.
  • Maintain and document the architecture parameters of access control and video management systems in accordance with client specifications.
  • Manage service tickets by triaging, troubleshooting, and resolving issues through software solutions or by guiding service operators on hardware-related problems.
  • Collaborate remotely with on-site technicians or local service partners to evaluate hardware repairs.
  • Provide daily written updates and closure reports for service tickets to service operators and account executives.
  • Coordinate with other assigned account executives, vendors, local service providers, and the Global Security Operations Center (GSOC).
  • Develop test plans and work closely with the commissioning team to ensure system functionality.
  • Install software modules and applications on client systems.
  • Customize systems to align with the specific business models of clients.
  • Oversee projects from initial adjustments through to commissioning and final sign-off.
  • Create pre-documentation and assist on-site technicians by testing devices and completing all preventive maintenance documentation.

At Insight Global, we are dedicated to fostering diverse and inclusive workplaces where individuals can express their authentic selves every day.

We are an equal opportunity/affirmative action employer, committed to ensuring that all qualified candidates receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other characteristic protected by applicable laws, regulations, and ordinances.

If you require assistance or a reasonable accommodation due to a disability during the application or recruitment process, please reach out for support.


Qualifications:
  • Minimum of 2 years of experience troubleshooting Lennel and Milestone Systems.
  • Lennel Certification is mandatory.
  • High School Diploma or GED; Milestone Certification is preferred.

We are committed to creating an environment where everyone feels valued and included.



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