House Calls Operations Director

6 days ago

Bronx, New York, United States Essen Medical Associates Full time
About the Role

Essen Medical Associates is seeking a highly experienced and skilled Chief Operations Officer, House Calls to lead our clinical divisions and support division. As a key member of our executive team, you will be responsible for the day-to-day performance of our operations and will play a critical role in driving our business strategy forward.

Key Responsibilities
  • Oversee the performance of all clinical divisions, including primary, specialty, urgent care centers, nursing homes, and house calls.
  • Lead and execute operational decisions to drive growth and improve financial performance.
  • Develop and implement reporting of key performance indicators (KPIs) to measure performance and enforce accountability.
  • Provide leadership and P&L management over the business, with a focus on near and long-term value creation.
  • Use a hands-on management approach to reinforce the importance of customer service, quality, integrity, and accountability.
Requirements
  • At least five years of operations management experience in the healthcare industry.
  • High energy, hands-on, metrics-driven operating executive leader with a proven track record of building a profitable multi-site healthcare business.
  • At least 15 years of business experience working in a similar multi-site healthcare services business, with prior success as a VP or operational leader with full P&L responsibility.
  • Experience working effectively with physicians in the provision of care and management of operations.
  • Demonstrated experience in leading with Lean Management System principles.
  • Ability to translate a deep financial acumen and analytic mindset into tangible operational and financial goals.
  • Not afraid to roll up their sleeves and embody a player/coach leadership/management approach.
  • The ability to develop and lead a high-performance field operations team that has scaled a rapidly growing business.
  • Natural inclination to take the initiative to lead change and drive execution.
  • A collaborative leader who is confident and assertive in style, while being respectful of others.
  • Exceptional interpersonal and communication skills that enable effective engagement with the organization at all levels and communication with diverse stakeholders.
  • Experience in a consumer-oriented healthcare business is preferred.
  • Strength and influence as a partner to the CEO and senior leadership team to enable successful execution of the company's strategy and business plan.
  • Original thinking and develops innovative approaches and ideas; meets challenges with resourcefulness; generates suggestions for improving work and course correction when necessary.
  • Well-developed management skills and the ability to delegate responsibility and authority while remaining hands-on with appropriate attention to detail.
  • Successful team-building skills and knowledge in fostering high-performing teams.
Education
  • Bachelor's Degree in a related field required.
  • Masters Degree in Healthcare Administration, Public Health, Business Administration, or related field strongly desired.
Compensation

$140,000-$200,000

About Essen Medical Associates

Essen Medical Associates is a growing community healthcare network that provides high-quality, compassionate, and accessible medical care to vulnerable and under-served residents of New York State. We are guided by a population health model of care and offer a range of services, including primary and specialty care, urgent care, nursing homes, and house calls. Our Care Management division supports patient-centered care through care coordination, complex care management, and addressing health-related social needs.

We are proud to be an equal opportunity employer and seek candidates who desire to work in and serve an ethnically-diverse population.

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