Customer Service Representative

3 days ago


Branford, Connecticut, United States Midas - AMG Enterprises Full time
Job Overview

Midas - AMG Enterprises is seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our service department, you will be responsible for delivering exceptional customer service, managing team members, and ensuring the highest level of quality in our services.

Key Responsibilities
  • Customer Service: Provide top-notch customer service, listening to and consulting with customers to meet their needs.
  • Service Coordination: Follow up with customers, services requested, estimated completion times, and deliver pricing estimates.
  • Team Leadership: Lead, manage, and train team members while maintaining our company's vision, purpose, core values, and employee creed.
  • Service Delivery: Oversee technicians' inspections, diagnosing, and repairing of domestic, European, and Asian cars and light trucks.
  • Facility Maintenance: Maintain inventory counts and ensure overall cleanliness and organization of the facility.
Requirements
  • Excellent Communication Skills: Possess excellent customer service disposition, good communication skills, leadership ability, team building skills, and a valid driver's license.
  • Flexibility: Ability to work a flexible retail schedule, including weekends, evenings, and holidays.


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