Customer Service Representative

3 weeks ago


Branford, Connecticut, United States Midas Full time

At Midas, we are dedicated to delivering exceptional service to our customers. As a Customer Service Representative, you will be responsible for providing top-notch customer service, listening to and consulting with customers, and following up on services requested. You will also be responsible for delivering and discussing pricing estimates with customers, promoting shop service specials, and leading and managing a team of technicians. Your goal will be to ensure that our customers receive the highest level of service and satisfaction.

Responsibilities:
  • Deliver exceptional customer service while listening and consulting with customers
  • Follow up on services requested, estimated completion times, and pricing estimates
  • Lead and manage a team of technicians, promoting shop service specials and ensuring customer satisfaction
  • Oversee technicians' inspections, diagnosing, and repairing of domestic, European, and Asian cars and light trucks
  • Maintain inventory counts and ensure overall cleanliness and organization of the facility
Qualifications:
  • Excellent customer service disposition
  • Good communication skills
  • Leadership ability
  • Team building skills
  • Ability to work a flexible retail schedule, including weekends, evenings, and holidays

We offer a competitive compensation package, including $22.00 per hour. Join our team and become part of a dynamic, family-owned business that values sales excellence, teamwork, professional development, customer satisfaction, innovation, and work-life balance.



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