Service Center Manager

3 hours ago


Branford, Connecticut, United States Husqvarna Group Full time
Job Summary:

The Service Center Manager for Husqvarna Construction in Branford, CT is responsible for managing all business aspects of aftermarket spare parts and programs through their life cycles. This includes defining market pricing and promotional planning, creating and driving a strategy for aftermarket sales, supporting customers and equipment in the field, managing inventory, and creating profit.

Key Responsibilities:

Manage ongoing evaluation, initiation, and implementation of process improvements for spare parts and aftermarket programs
Lead Husqvarna global market pricing and aftermarket program initiatives, including development of the annual operating plan (Sales and gross or standard margin)
Manage process for forecasting and maintaining sufficient aftermarket parts stocking levels
Create and execute strategies for the exit or maintenance of obsolete or low usage parts
Drive new aftermarket opportunities and manage ongoing collaboration with Sales, Marketing, and Product Management to assure proper input and successful implementation
Direct and coordinate competitive pricing and programs for parts, accessories, and aftermarket programs in the NA market
Manage the incorporation of spare parts and aftermarket programs in the yearly budget process
Lead initiative to create sales promotions driven by business objectives
Design go-to-market strategy, inclusive of channel strategy and partnerships
Direct all local catalog and website part number and pricing maintenance for Marketing
Responsible for yearly price files on all parts, accessories, and aftermarket programs
Lead training initiatives to introduce and promote aftermarket programs, both internal and customer facing
Act as customer advocate for resolution of parts, accessories, and aftermarket program issues
Work closely with Product Management, Technical Services, and R&D on product field issues
Partner and coordinate with global partners within the Company
Manage day-to-day activities of Analyst (Aftermarket Parts & Programs)

Requirements:

Bachelor's degree in business or equivalent experience
5+ years of experience in aftermarket program and services management, product management, or aftermarket parts and accessories
Solid knowledge of MS Office, especially Excel and data analytics
Solid knowledge of CRM and ERP systems
Technical/mechanical knowledge a plus

Working Conditions:

Medium travel (up to 50-60%) including international
High interface with customers and HCP Field Sales
Direct and frequent communication with Husqvarna Global Aftermarket team
Extensive computer usage
Normal office environment

  • Branford, Connecticut, United States Husqvarna Group Full time

    Job Title: Service Center ManagerHusqvarna Construction is a leading provider of construction and stone industry solutions. We are seeking a highly skilled Service Center Manager to oversee all business aspects of aftermarket spare parts and programs.Key Responsibilities:Manage the evaluation, initiation, and implementation of process improvements for spare...


  • Branford, Connecticut, United States Meineke Car Care Center Full time

    Job Title: Automotive Assistant Manager/Service WriterMeineke Car Care Center is seeking a motivated and performance-driven individual to lead our team as an Automotive Assistant Manager/Service Writer. This role requires a self-starter with excellent people skills, phone skills, and computer skills. A customer service-oriented mindset is essential for...


  • Branford, Connecticut, United States Meineke Car Care Center Full time

    OverviewMeineke Car Care Center is seeking a highly motivated and performance-driven Service Advisor to lead our team. As a key member of our team, you will be responsible for delivering exceptional customer service, driving sales, and maintaining a positive and productive team environment.ResponsibilitiesCustomer Service: Put the customer first, go above...

  • Service Manager

    3 weeks ago


    Branford, Connecticut, United States Yanmar America Corp Full time

    Service Manager Job DescriptionThe Service Manager is a key role within our organization, responsible for overseeing the service department and ensuring the delivery of exceptional customer service and satisfaction. This position plays a vital role in upholding the company's reputation and driving long-term success and growth.Key Responsibilities:Develop and...

  • Service Manager

    3 days ago


    Branford, Connecticut, United States Yanmar America Corp Full time

    Service Manager Job DescriptionThe Service Manager is responsible for overseeing the overall direction and supervision of the service department. Key responsibilities include meeting departmental goals, scheduling, dispatching, purchasing, estimating, and facilitating field service revenue. Additionally, the Service Manager plays a vital role in delivering...

  • HVAC Service Coordinator

    16 minutes ago


    Branford, Connecticut, United States Yanmar America Corp Full time

    Job Summary:As an HVAC Dispatcher with Yanmar America Corp, you will play a critical role in coordinating and scheduling HVAC service calls, installations, and maintenance. This position involves managing service requests, optimizing technician routes, and providing exceptional customer service and follow through.Key Responsibilities:Answer customer calls...


  • Branford, Connecticut, United States A.R. Mazzotta Full time

    New Openings: Seasonal Customer Service Call Center Representatives NeededA.R. Mazzotta is partnering with a leading retailer/distribution center to support their call center during the upcoming holiday season.This is an excellent opportunity for customer-focused individuals to join a dynamic team and provide top-notch service to customers.Key...


  • Branford, Connecticut, United States A.R. Mazzotta Full time

    Job OpportunityWe are seeking a skilled Customer Service Representative to join our team at A.R. Mazzotta's busy retail distribution center in the Branford area. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers through our call center.Key ResponsibilitiesProvide timely and effective...

  • Licensed Therapist

    3 weeks ago


    Branford, Connecticut, United States Center for NeuroPotential LLP Full time

    Join Our Team at the Center for NeuroPotential LLPWe are seeking a highly skilled and compassionate Associate Licensed Psychotherapist to join our team at the Center for NeuroPotential LLP. As a key member of our team, you will play a vital role in providing evidence-based, trauma-focused therapy and neurofeedback services to our clients.About the RoleThis...


  • Branford, Connecticut, United States Center for NeuroPotential LLP Full time

    Join Our Team as a Part-Time Associate Licensed TherapistWe are seeking a highly skilled and compassionate Associate Licensed Therapist to join our team at the Center for NeuroPotential LLP. As a key member of our team, you will play a vital role in providing exceptional care to our clients and contributing to the growth and success of our organization.About...


  • Branford, Connecticut, United States Ark healthcare & Rehabilitation at St. Camillus Center Full time

    Job Title: Licensed Practical NurseWe are seeking a skilled Licensed Practical Nurse to join our team at Ark Healthcare and Rehabilitation at St. Camillus Center. As a LPN, you will be responsible for providing high-quality care to our residents and working collaboratively with our interdisciplinary team to ensure the best possible...


  • Branford, Connecticut, United States Center for NeuroPotential LLP Full time

    {"heading": "Exciting Opportunity for Licensed Mental Health Therapist", "paragraph1": "We are seeking a fully licensed psychotherapist to join our team at the Center for NeuroPotential LLP in Branford, CT. As a mental health clinician, you will have the opportunity to specialize in PTSD/Trauma cases and work with a dynamic, motivated, and ethical team of...


  • Branford, Connecticut, United States TravelCenters of America Full time

    Job SummaryTravelCenters of America is seeking a Customer Service Representative to provide exceptional service to our guests at our quick service restaurant. As a key member of our team, you will be responsible for ensuring a positive experience for every traveler who visits our location.ResponsibilitiesProvide friendly, accurate, and efficient service to...


  • Branford, Connecticut, United States Factory Motor Parts Full time

    **Job Summary**As a Delivery Driver at Factory Motor Parts, you will play a critical role in ensuring the safe and timely delivery of merchandise to our customers. This is a fantastic opportunity to join a dynamic team and contribute to the success of our operations.**Key Responsibilities:**Drive in a safe, courteous, and defensive manner to deliver...


  • Branford, Connecticut, United States Midas - AMG Enterprises Full time

    Job OverviewMidas - AMG Enterprises is seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our service department, you will be responsible for delivering exceptional customer service, managing team members, and ensuring the highest level of quality in our services.Key ResponsibilitiesCustomer...


  • Branford, Connecticut, United States Artful Home Full time

    Customer Relations Specialist (Part-Time)Join our team at Uno Alla Volta, a direct-to-consumer brand that features artisan-made home décor, jewelry, and fashion accessories from around the world. As a Customer Relations Specialist, you will play a vital role in delivering exceptional customer experiences and building strong relationships with our customers,...

  • Automotive Technician

    3 weeks ago


    Branford, Connecticut, United States Meineke Car Care Center Full time

    Automotive Technician Job DescriptionWe are seeking a skilled Automotive Technician to join our team at Meineke Car Care Center. As a key member of our team, you will be responsible for diagnosing and repairing passenger vehicles and trucks, as well as performing routine vehicle tune-ups and maintenance.Responsibilities:Diagnose and repair complex vehicle...


  • Branford, Connecticut, United States Center for NeuroPotential LLP Full time

    Job Title: EEG Neurofeedback Lead TechnicianWe are seeking a highly skilled and experienced EEG Neurofeedback Lead Technician to join our team at the Center for NeuroPotential LLP. As a key member of our team, you will be responsible for overseeing and leading a team of neurofeedback technicians, conducting neurofeedback sessions, and ensuring the accuracy...

  • Pharmacy Manager

    3 weeks ago


    Branford, Connecticut, United States CVS Health Full time

    Job SummaryCVS Health is seeking a highly skilled and dedicated Pharmacy Manager to join our team. As a Pharmacy Manager, you will be responsible for leading a team of pharmacists and technicians to provide exceptional patient care and services.Key ResponsibilitiesLead and manage a team of pharmacists and technicians to ensure excellent patient care and...


  • Branford, Connecticut, United States Country Paint & Hardware Full time

    Job SummaryCountry Paint & Hardware is seeking a highly motivated and customer-focused individual to join our team as a Customer Service Associate. As a key member of our sales team, you will be responsible for providing exceptional customer service, maintaining a well-organized store environment, and assisting customers in finding the products they need.Key...