Financial Aid Counselor

4 days ago

Chicago, Illinois, United States Rosalind Franklin University of Medicine and Science Full time
Job Summary

The Rosalind Franklin University of Medicine and Science is seeking a highly skilled Financial Aid Counselor to join our team. As a key member of our financial aid department, you will be responsible for providing exceptional support to students, parents, and other stakeholders in all aspects of financial aid.

Key Responsibilities
  • Analyze and evaluate student financial aid data to ensure accurate and timely disbursements.
  • Provide in-person and/or virtual counseling to students, parents, and others seeking information and assistance with financial aid, including application, eligibility, disbursement, and repayment.
  • Develop and present financial literacy content for a broad range of health profession programs.
  • Assist students with financial considerations related to taking a leave of absence or withdrawing from their program of study.
  • Utilize professional judgment to accommodate and counsel students regarding special circumstances experienced while enrolled at the university.
  • Process financial aid applications and forms in a timely and accurate manner.
  • Maintain up-to-date knowledge of Federal Student Aid and Department of Education policies and regulations.
  • Create and develop financial aid publications, applications, and calendars.
  • Responsible for assisting in the development of SFA policy and procedures.
  • Conduct presentations related to financial literacy and debt management to specific populations of students.
  • Demonstrate a high level of integrity, ethical behavior, and confidentiality when working with sensitive information.
  • Maintain effective communication with university partners and stakeholders.
Requirements
  • Bachelor's Degree or equivalent experience.
  • At least two years of relevant experience working in a higher education setting.
  • Ability to work independently and as part of a team.
  • Ability to exercise independent judgment and initiative.
  • Effective organizational skills.
  • Editing and proofreading skills.
  • Ability to make timely decisions and determine priorities.
  • Exceptional skills in written, telephone, and personal communications.
  • Ability to show respect and sensitivity for cultural differences.
  • Analytical skills with the ability to collect, compile, and organize facts, figures, and to triage information to identify appropriate persons for contact and follow through.
  • Ability to meet continuous deadlines.
  • Ability to compose correspondence and create computerized reports.
  • Ability to handle detailed job tasks with accuracy and to coordinate multiple projects and tasks simultaneously.
  • Proficiency in Microsoft Office Suite.
  • Ability to learn how to operate software associated with the processing of financial aid.
  • Strong customer service orientation.
  • Strong, positive work ethic.
  • Ability to manage confidential and sensitive information appropriately.
Preferred Qualifications
  • Master's Degree.
  • Experience working in Higher Education.
Working Conditions

The selected candidate must have the mental and physical capabilities to perform the essential functions of the position with or without reasonable accommodations.

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