Financial Aid Administration Specialist

2 weeks ago

Chicago, Illinois, United States Art Institute of Chicago Full time

For over a century and a half, the School of the Art Institute of Chicago (SAIC) has been at the forefront of nurturing the most impactful artists, designers, and scholars globally. Situated in the heart of Chicago, with a graduate program in fine arts that consistently ranks among the top four in the nation according to U.S. News and World Report, SAIC offers an interdisciplinary approach to art and design, complemented by exceptional resources, including the Art Institute of Chicago Museum, on-campus galleries, and cutting-edge facilities. SAIC's undergraduate, graduate, and post-baccalaureate students are encouraged to take creative risks and develop innovative ideas that influence both Chicago and the wider world, as evidenced by our distinguished alumni and faculty.

We provide a competitive and comprehensive benefits package:

  • Generous paid time off
  • Paid holidays (up to 14 days)
  • Medical, dental, and vision insurance
  • Generous parental, caregiver, and medical leave benefits
  • Competitive retirement plan (up to 9% matching contribution)
  • Tuition remission and Tuition Exchange Program
  • Great employee discounts
  • Complimentary general admission to participating cultural institutions
ABOUT THE ROLE:

In this position, you will be responsible for the management of financial aid processes, including awarding, adjusting, and canceling financial aid, as well as federal and institutional verification, loan application certification, refund processing, and providing guidance to students and their families while promoting financial literacy.

KEY RESPONSIBILITIES
  • Oversee all elements of financial aid award processing from initiation to disbursement, including packaging, verification completion, adjustments, and cancellations.
  • Ensure timely closure of files and manage Authorization Failure reports to facilitate the disbursement of all aid in compliance with federal, state, and institutional regulations.
  • Engage with students and borrowers to ensure the accuracy of documents and actions required for the timely disbursement of funds. This includes communication via email, postal mail, and phone.
  • Review award packages for precision, prepare award letters for distribution, and manage all related correspondence.
  • Certify eligibility for student and parent loans.
  • Process advance and refund requests for all financial aid.
  • Manage weekly reports and submit them to the team.
  • Submit Professional Judgment information in accordance with appeal findings and update award packages as necessary.
  • Provide counseling to students, parents, and staff regarding federal financial aid regulations, awarding practices, student loans, budgeting basics, and financial literacy, along with SAIC policies.
  • Assist colleagues as needed.
  • Participate in the training of new staff members.
  • Attend workshops and conferences relevant to the field.
  • Engage in meetings, webinars, and other training sessions as assigned.
  • Stay informed about federal, state, and institutional policies and regulations through various sources, including webinars, newsletters, and policy manuals.
  • Support mandatory SAIC Admissions events, new student orientations, graduations, and other school events as required, which may include evenings and weekends.
  • Recommend improvements on policies and procedures, form content and design, office operations, and customer service.
  • Perform other duties as assigned.
QUALIFICATIONS
  • Associate's degree required.
  • 3-5 years of relevant experience in student accounts and/or financial aid preferred.
  • Experience with federal, state, and institutional financial aid awarding, loan certification, and federal verification preferred.
  • Strong communication skills and attention to detail are essential.
  • Experience with PeopleSoft is preferred.
CLOSING STATEMENT

The Art Institute of Chicago is an Equal Opportunity Employer that recruits, hires, and promotes qualified individuals without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, veteran status, or citizenship. The Institute complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, please contact the Department of Human Resources.

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