Senior Learning Experience Manager
2 weeks ago
We are seeking a highly skilled Senior Manager, Learning Management and Customer Experience to join our team at the American Pharmacists Association. This individual will be responsible for building education learning products, developing high-quality learning activities, and analyzing data to improve customer experience.
The ideal candidate will have a strong background in learning management systems, customer service, and eLearning design. They will also possess excellent communication and problem-solving skills, with the ability to work independently and handle multiple projects timely.
This is a hybrid position that requires two days a week in the office (Tuesday & Thursday) in Washington, DC. The salary for this role is estimated to be $75,000-$90,000, commensurate with experience.
Responsibilities
- Build education learning products, including general accredited and non-accredited continuing pharmacy education, programs accredited for Board of Pharmacy Specialties recertification and certificate training programs in the LMS based on needs of colleagues, maintaining and refining a cohesive standard.
- Develop high-quality and engaging learning activities (guided discovery, case method, problem-based, game-based) and compelling course content that meets the needs of learners.
- Analyze data from customer service platform, customers and licensed partners to determine if any changes need to be implemented in LMS product builds or configuration; when process improvement identified, implement changes, and update standard operating procedures.
- Works with APhA's customer service vendor and other colleagues to optimize customer experience
- Provide insight and perspective to leadership regarding educational needs and opportunities for pharmacy technicians.
- A Bachelor's degree is required.
- A minimum of 5+ years practicing as a pharmacy technician is required; CPhT certification strongly preferred.
- A minimum of 5+ years of experience using learning management systems, customer service experience is required, eLearning design experience preferred.
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