Learning Management and Customer Experience Leader

3 weeks ago

Washington, Washington, D.C., United States American Pharmacists Assoc Full time
About the Opportunity

At the American Pharmacists Association, we are committed to helping pharmacists deliver the highest quality patient-centered care. We are seeking a talented Senior Manager, Learning Management and Customer Experience to join our team and contribute to this mission.

This is an exciting opportunity for a seasoned professional with expertise in learning management systems, customer service, and eLearning design. As a member of our team, you will have the opportunity to work on a variety of projects, collaborate with a dynamic group of professionals, and make a meaningful impact on the lives of pharmacists and their patients.

The salary for this role is estimated to be $75,000-$90,000, commensurate with experience. You will also enjoy a comprehensive benefits package, including medical, dental, and vision insurance, employer-paid life insurance, and a 401(k) plan with employer match.

Key Responsibilities

  • Design and develop high-quality learning experiences that meet the needs of learners.
  • Analyze data to identify areas for improvement and implement changes to enhance customer experience.
  • Collaborate with cross-functional teams to optimize customer experience and ensure seamless execution of projects.
  • Communicate effectively with stakeholders, including leadership, colleagues, and external partners.
Qualifications
  • Bachelor's degree required.
  • Minimum 5+ years of experience in learning management systems, customer service, and eLearning design.
  • CPhT certification preferred.

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