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IT Resource Management Lead-Vice President
1 month ago
Sumitomo Mitsui Banking Corp. is a leading global financial institution with a rich history and diverse range of financial services. As a key player in the industry, we are seeking an experienced IT Resource Management Lead-Vice President to join our team.
Job SummaryThe IT Resource Management Lead-Vice President will be responsible for aligning IT Workforce Management with ITIL practices, ensuring optimal utilization of resources, monitoring IT performance, and generating insightful reports to support decision-making processes within the IT organization.
Key Responsibilities- Assist with sustaining common workforce management tasks (reporting, identifying trends, mastering the WFM tools and capabilities (ServiceNow), capacity planning) to areas within the IT operations.
- Create and establish ongoing capacity plan to leverage existing resources or accommodate new resources within the budget guidelines and according to KPI metrics.
- Work closely with Portfolio Manager, PMO, Budget and planning group to analyze forecasted workload with consideration in historical trends and initiatives known to impact workload and/or staffing.
- Develop and maintain capacity design and plan discussing the ability of IT to meet the performance and requirements of the business.
- Provides regular resource reporting highlighting current resource allocation and identifies skillset/resource constraints.
- Evaluate the enterprise staffing needs and ensure leadership team and real time team are aware of unmitigated capacity shortages that will put KPI's at risk.
- Develop and perform weekly capacity planning activities in the system to identify bottle necks and improve the process for resource allocation.
- Promote the benefits of resource planning and provide advice, guidance and support to drive adoption and adherence to agreed processes and standards.
- Alignment with ITIL process definitions and implementations and be the champion to bring the workforce management practices to industry standards.
- Understand the roles within the workforce, IT requirements, and how current and future strategies influence and impact those roles. Understand SLA's and how they are impacted by capacity.
- Required BA/BS in Finance, Mathematics, Business Administration, Computer Science, or similar field
- Strong capacity and resource allocation analysis experience with delivery organization of 500+ resources
- Minimum of 5 years' experience in resource management, workforce planning, or related field, with at least 5 years in a lead role
- At least 3 years experience in Self – Management to develop the job potential and add value
- Strong Service Management Knowledge
- Demonstrated experience in strategic planning, data analysis and operational execution
- Strong understanding of organizational dynamics and resource allocation.
- Ability to influence people outside the immediate span of control, negotiate and resolve conflicts, and work with business users, IT partners and vendors.
- Excellent verbal and written communication skills.
- Licenses /Certifications (preferred but not required) – ITIL 4, PMP
- Language Skills: Business fluency in English
- Software Systems: MS Office, MS Visio, ServiceNow SPM, Enterprise Resource Management tools; Agile Methodology / Framework
- D&I Commitment
- Responsible for fostering a culture of diversity and inclusion, holding leaders accountable for creating an inclusive environment through awareness and practice of equity in recruiting, developing, and promoting diverse talent.
- SMBC's employees participate in a hybrid workforce model that provides employees with an opportunity to work from home, as well as, from an SMBC office. SMBC requires that employees live within a reasonable commuting distance of their office location. Prospective candidates will learn more about their specific hybrid work schedule during their interview process.
- We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law. SMBC provides reasonable accommodations for employees and applicants with disabilities consistent with applicable law. If you need a reasonable accommodation during the application process, please let us know at accommodations@smbcgroup.com.