IT Resource Management Lead

4 weeks ago

White Plains, New York, United States Sumitomo Mitsui Banking Corp Full time
Job Summary

The Vice President, IT Resource Management Lead will play a key role in aligning IT Workforce Management with ITIL practices, ensuring optimal utilization of resources, monitoring IT performance, and generating insightful reports to support decision-making processes within the IT organization.

Key Responsibilities
  • Assist with sustaining common workforce management tasks (reporting, identifying trends, mastering the WFM tools and capabilities (ServiceNow), capacity planning) to areas within the IT operations.
  • Create and establish ongoing capacity plan to leverage existing resources or accommodate new resources within the budget guidelines and according to KPI metrics.
  • Work closely with Portfolio Manager, PMO, Budget and planning group to analyze forecasted workload with consideration in historical trends and initiatives known to impact workload and/or staffing.
  • Develop and maintain capacity design and plan discussing the ability of IT to meet the performance and requirements of the business.
  • Provides regular resource reporting highlighting current resource allocation and identifies skillset/resource constraints.
  • Evaluate the enterprise staffing needs and ensure leadership team and real time team are aware of unmitigated capacity shortages that will put KPI's at risk.
  • Develop and perform weekly capacity planning activities in the system to identify bottle necks and improve the process for resource allocation.
  • Promote the benefits of resource planning and provide advice, guidance and support to drive adoption and adherence to agreed processes and standards.
  • Alignment with ITIL process definitions and implementations and be the champion to bring the workforce management practices to industry standards.
Requirements
  • BA/BS in Finance, Mathematics, Business Administration, Computer Science, or similar field
  • Strong capacity and resource allocation analysis experience with delivery organization of 500+ resources
  • Minimum of 5 years' experience in resource management, workforce planning, or related field, with at least 5 years in a lead role
  • At least 3 years experience in Self – Management to develop the job potential and add value
  • Strong Service Management Knowledge
  • Demonstrated experience in strategic planning, data analysis and operational execution
  • Strong understanding of organizational dynamics and resource allocation
Preferred Qualifications
  • ITIL 4, PMP
  • Business fluency in English
  • MS Office, MS Visio, ServiceNow SPM, Enterprise Resource Management tools; Agile Methodology / Framework
About Sumitomo Mitsui Banking Corp

Sumitomo Mitsui Banking Corp is a top-tier global financial group. Headquartered in Tokyo and with a 400-year history, SMBC Group offers a diverse range of financial services, including banking, leasing, securities, credit cards, and consumer finance.

The Group has more than 130 offices and 80,000 employees worldwide in nearly 40 countries. Sumitomo Mitsui Financial Group, Inc. (SMFG) is the holding company of SMBC Group, which is one of the three largest banking groups in Japan.

SMBC's employees participate in a hybrid workforce model that provides employees with an opportunity to work from home, as well as, from an SMBC office.

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.

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