IT Resource Management Lead

4 days ago

White Plains, New York, United States Sumitomo Mitsui Banking Corp Full time
Job Description

SMBC Group is a leading global financial institution with a rich history and diverse range of financial services. As the IT Resource Management Lead - Vice President, you will play a critical role in aligning IT workforce management with ITIL practices, ensuring optimal resource utilization, and generating insightful reports to support decision-making processes within the IT organization.

Key Responsibilities
  • Assist with sustaining common workforce management tasks, including reporting, trend identification, and mastering WFM tools and capabilities.
  • Create and establish ongoing capacity plans to leverage existing resources or accommodate new resources within budget guidelines and according to KPI metrics.
  • Work closely with the Portfolio Manager, PMO, Budget, and Planning group to analyze forecasted workload, considering historical trends and initiatives that impact workload and/or staffing.
  • Develop and maintain capacity design and plans, discussing the ability of IT to meet performance and business requirements.
  • Provide regular resource reporting, highlighting current resource allocation and identifying skillset/resource constraints.
  • Evaluate enterprise staffing needs and ensure leadership teams and real-time teams are aware of unmitigated capacity shortages that may impact KPIs.
  • Develop and perform weekly capacity planning activities in the system to identify bottlenecks and improve resource allocation processes.
  • Promote the benefits of resource planning and provide advice, guidance, and support to drive adoption and adherence to agreed processes and standards.
  • Align with ITIL process definitions and implementations, championing workforce management practices to industry standards.
Requirements
  • BA/BS in Finance, Mathematics, Business Administration, Computer Science, or similar field.
  • Strong capacity and resource allocation analysis experience with delivery organizations of 500+ resources.
  • Minimum of 5 years' experience in resource management, workforce planning, or related fields, with at least 5 years in a lead role.
  • At least 3 years' experience in self-management to develop job potential and add value.
  • Strong Service Management Knowledge.
  • Demonstrated experience in strategic planning, data analysis, and operational execution.
  • Strong understanding of organizational dynamics and resource allocation.
  • Ability to influence people outside the immediate span of control, negotiate, and resolve conflicts, and work with business users, IT partners, and vendors.
  • Excellent verbal and written communication skills.
  • Licenses/Certifications (preferred but not required) - ITIL 4, PMP.
  • Business fluency in English.
  • MS Office, MS Visio, ServiceNow SPM, Enterprise Resource Management tools; Agile Methodology/Framework.
Additional Requirements
  • Foster a culture of diversity and inclusion, holding leaders accountable for creating an inclusive environment through awareness and practice of equity in recruiting, developing, and promoting diverse talent.
  • SMBC's employees participate in a hybrid workforce model that provides employees with an opportunity to work from home, as well as, from an SMBC office.

SMBC is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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