Technical Support Specialist

23 hours ago


Princeton, New Jersey, United States Diversity Nexus Full time
Technical Support Coordinator

We are seeking a highly skilled Technical Support Coordinator to join our team at Diversity Nexus. As a Technical Support Coordinator, you will be responsible for providing technical support to our clients, troubleshooting issues, and ensuring that our technology infrastructure is running smoothly.

Key Responsibilities:

  • Provide technical support to clients via phone, email, and remote desktop
  • Troubleshoot technical issues and resolve problems in a timely manner
  • Collaborate with internal teams to ensure seamless technology integration
  • Develop and maintain technical documentation and knowledge base
  • Stay up-to-date with the latest technology trends and advancements

Requirements:

  • 2 days in the office, Monday and either Wednesday or Thursday
  • Work Hours are 9:30am to 6pm
  • Call Center Prescreen must be included with the resume
  • Ensure that all candidates meet the technology requirements - Speed Test, wired Internet
  • REMOTE deskside support Training will be IN PERSON

About Us:

Diversity Nexus is a company that values diversity and inclusion. We are committed to creating a workplace that is welcoming and inclusive for all employees. If you are passionate about technology and customer service, we encourage you to apply for this exciting opportunity.



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