Product Support Specialist Medical Device

2 days ago

Princeton, New Jersey, United States Abbott Laboratories company Full time
About Abbott Laboratories

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 114,000 colleagues serve people in more than 160 countries.

The Opportunity

We are seeking an Associate Technical Support Specialist to join our Abbott Point of Care (APOC) Division based out of Princeton, NJ location. As an Associate Technical Support Specialist, you will provide direct support to internal and external customers on the business portfolio of products. You will be responsible for responding to inquiries and complaints of a technical nature, and will work under limited supervision.

Key Responsibilities
  • Provide technical support to internal and external customers on the business portfolio of products.
  • Respond to inquiries and complaints of a technical nature.
  • Work under limited supervision.
  • Apply and use product knowledge to resolve or escalate technical problems.
  • Comply with applicable Corporate and Divisional Policies and procedures.
  • Answer inbound customer calls and email communications in a timely, professional and courteous manner.
  • Respond to simple and intermediate customer inquiries via multimedia channels, analyze complaints, diagnose probable causes, and provide troubleshooting solutions.
  • Implement and maintain the effectiveness of the Quality System, document complaints by Quality standards.
  • Recognize and communicate trends in product issues and their impact on customers.
  • Work cross-functionally to support organizational goals.
  • Participate in on-call activities as scheduled.
Requirements
  • High school diploma.
  • Minimum 2 years of work experience to develop the competence to meet the skills and responsibilities of the position.
Preferred Qualifications
  • Associate or bachelors degree in chemical, biological, engineering or laboratory science/medical technology science.
  • Prior experience working in the clinical laboratory as a medical lab technician or medical technologist.
  • Prior customer support skills.
  • Ability and aptitude to determine methods of addressing customer concerns and issues in real-time.
  • Strong customer-focus orientation and skill set.
  • Ability to assimilate complicated technical information.
  • Independent decision-making skills in critical, fast-paced settings.
  • Basic problem-solving and troubleshooting skills.
  • Adequate technical writing skills.
  • Ability to convey communications clearly, concisely, and accurately.
  • Ability to work independently and in groups.
  • Ability or aptitude to use various types of databases and other computer software to complete tasks.
About Working at Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and your family, be your true self, and live a full life. You'll also have access to:

  • Career development with an international company where you can grow the career you dream of.
  • Free medical coverage for employees via the Health Investment Plan (HIP) PPO.
  • An excellent retirement savings plan with a high employer contribution.
  • Tuition reimbursement, the Freedom 2 Save student debt program, and FreeU education benefit - an affordable and convenient path to getting a bachelors degree.
  • A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
  • A company that is recognized as one of the best big companies to work for as well as the best place to work for diversity, working mothers, female executives, and scientists.
Learn More

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.

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