Retail Customer Experience Supervisor
1 week ago
We are seeking a Customer Experience Lead to join our team at TJ Maxx. As a Customer Experience Lead, you will be responsible for promoting an excellent customer experience and overseeing a team of Associates at the front of store.
Key Responsibilities- Create a positive internal and external customer experience
- Promote a culture of honesty and integrity; maintain confidentiality
- Train and mentor Associates on front-end principles
- Assign registers, support and respond to POS coverage needs, and coordinate breaks for all Associates
- Address customer concerns and issues promptly, ensuring a positive customer experience
- Ensure Associates execute tasks and activities according to store plan; prioritize as needed
- Communicate accurately and effectively with management and Associates when setting and addressing priorities; provide progress updates
- Provide and accept recognition and constructive feedback
- Partner with Management on Associate training needs to increase effectiveness
- Ensure adherence to all labor laws, policies, and procedures
- Promote credit and loyalty programs
- Support and participate in store shrink reduction goals and programs
- Promote safety awareness and maintain a safe environment
- Available to work flexible schedule, including nights and weekends
- Strong understanding of merchandising techniques
- Capable of multi-tasking
- Strong communication and organizational skills with attention to detail
- Able to respond appropriately to changes in direction or unexpected situations
- Team player, working effectively with peers and supervisors
- Able to train others
- 1 year retail and 6 months of leadership experience
We offer a competitive benefits package, including associate discount, EAP, smoking cessation, bereavement, 401(k) associate contributions, child care & cell phone discounts, pet & legal insurance, credit union, referral bonuses, and more.
Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.
We are an equal opportunity employer and welcome applications from diverse candidates.
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Beckley, West Virginia, United States TJ Maxx Full time{"title": "Customer Experience Lead", "content": "Job SummaryWe are seeking a Customer Experience Lead to join our team at TJ Maxx. As a Customer Experience Lead, you will be responsible for promoting an excellent customer experience and overseeing a team of Associates at the front of store.Key Responsibilities:Creates a positive internal and external...
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