Healthcare Administrative Coordinator

2 weeks ago

Chestnut Hill, United States Mass General Brigham Full time

Sign-on bonus eligible

The Healthcare Administrative Coordinator plays a vital role in managing patient interactions, including check-in, check-out, and telephone reception duties, serving as the initial point of contact for patient appointments.

Customer Service Excellence

  • Uphold a professional, courteous, and positive demeanor in all patient interactions.
  • Conduct check-in and check-out processes, along with phone reception responsibilities.
  • Verify insurance eligibility and collect copayments or outstanding balances.
  • Schedule follow-up appointments efficiently.
  • Secure prior authorizations, referrals, and appointments for specialized care and testing.
  • Reconcile daily batches and global processing tasks.
  • Answer phone calls, assisting patients or directing calls to the appropriate department.

Collaborative Teamwork

  • Engage in cooperative efforts with colleagues.
  • Contribute to the achievement of shared objectives.
  • Freely share knowledge and expertise.
  • Provide assistance as needed to team members.

Effective Communication

  • Articulate information clearly in both written and verbal formats.
  • Practice empathetic listening.
  • Receive feedback positively and constructively.
  • Respond to inquiries accurately and promptly.

Professional Development and Relationships

  • Demonstrate a willingness to learn new skills, procedures, and protocols as they arise.
  • Participate in training sessions and master new software applications.
  • Attend all mandatory staff meetings.

Qualifications:

  • High school diploma or GED required; post-secondary education preferred.
  • A minimum of one year of relevant work experience is required.
  • Additional training in office systems is preferred.

Required Skills, Abilities, and Competencies:

  • Familiarity with practice operations and standards.
  • Understanding of office procedures, including filing, copying, scanning, printing, and faxing.
  • Ability to operate a phone system, answer routine questions, and provide standard information.
  • Capability to interpret information appropriately and communicate professionally and courteously.
  • Ability to manage work processes in an organized manner and sort documents effectively.
  • Skill in managing multiple tasks efficiently while adhering to established protocols.
  • Proficiency in written communication, including emails and memos, with accurate message-taking abilities.
  • Basic typing and data entry skills.
  • Understanding of the importance of related forms and their appropriate use.
  • Basic knowledge of medical terminology and insurance types.
  • Awareness of registration and financial information.
  • Compliance with all relevant hospital, state, and federal regulations, including policies and procedures related to The Joint Commission and HIPAA.

Working Conditions:

This position is based in a hospital ambulatory practice environment, where exposure to communicable diseases, unpleasant odors, needles, and blood products may occur.

Hospital-Wide Responsibilities:

Adhere to legal, regulatory, accreditation, and ethical standards relevant to the position as established by Mass General Brigham; follow safe practices required for the role; comply with all applicable policies and procedures; complete any necessary training; and report potential compliance issues to supervisors or appropriate hospital personnel.

EEO Statement:

Mass General Brigham is an Affirmative Action Employer. We embrace diverse skills, perspectives, and ideas, and we are committed to leading in diversity. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, or any other status protected under law. We ensure that individuals with disabilities are provided reasonable accommodations to participate in the job application or interview process, perform essential job functions, and receive other employment benefits and privileges.

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