Guest Services Lead
1 week ago
About Four Seasons:
Four Seasons is a prestigious organization committed to excellence, growth, and respect among its team members. Our global workforce is dedicated to crafting remarkable experiences for guests, residents, and partners, maintaining a standard of luxury with genuine care. We emphasize a superior employee experience and a positive company culture to empower our staff in delivering exceptional guest services.
About the location:
Discover modern luxury blended with Southern hospitality in Atlanta, a vibrant city that embodies the cultural spirit of the American South. Our Midtown Hotel is ideally situated near notable attractions, offering guests easy access to the High Museum of Art, Peachtree Street, and the lush expanses of Piedmont Park. Enjoy breakfast at Park 75, unwind at our tranquil Spa, and relish dinner and drinks at Bar Margot.
Job Responsibilities:
- Facilitates Guest Services operations, ensuring clear communication and resolution of guest inquiries and special requests.
- Addresses customer complaints with professionalism and hospitality, managing inquiries related to hotel amenities, events, and directions through various communication channels.
- Oversees guest arrivals and departures, rectifying any discrepancies and providing special attention to designated guest categories.
- Ensures the safety, security, and satisfaction of guests and staff during emergencies or in the absence of senior management.
- Administers guest check-in and check-out processes, utilizing computer systems effectively.
- Cultivates a guest-focused atmosphere throughout the hotel, collaborating with departmental leaders to deliver outstanding guest experiences.
- Assists in creating seamless arrival experiences for returning guests while upholding the culture and core standards of Guest Experience.
- At least one year of experience in hotel operations, ideally in a supervisory capacity.
- Familiarity with property management systems; knowledge of Opera is advantageous.
- Strong business acumen and a solid work ethic.
- A degree in hospitality or a related field is preferred.
- Exceptional communication skills with the ability to quickly establish positive relationships.
- Priority consideration for current Four Seasons employees, bilingual candidates, and those with a background in luxury hotels.
Four Seasons operates 120 hotels and resorts globally, setting the standard for luxury and service. Our success is rooted in our people, emphasizing dignity, pride, and satisfaction in our work.
Benefits:
- Diverse employee culture and year-round engagement activities.
- Competitive compensation, benefits, and exclusive travel opportunities.
- Comprehensive learning and development programs.
- And more.
Authorization to work in the United States is required unless in a managerial role at another Four Seasons location. Four Seasons promotes an inclusive work environment with equal opportunities for all.
Schedule & Availability:
- Open availability for weekends, evenings, and occasional overnight shifts.
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