Front Desk Team Member

7 days ago


Raleigh, North Carolina, United States TBC Hotels Full time
About the Role

The Aloft Raleigh hotel is looking for a skilled Front Desk Associate to join our team. This role is responsible for ensuring a seamless and enjoyable experience for our guests, from check-in to check-out.

Responsibilities
  • Provide exceptional customer service by greeting guests warmly and addressing their queries.
  • Process room reservations, modifications, and cancellations efficiently.
  • Handle cash, credit card transactions, and other forms of payment accurately.
  • Collaborate with housekeeping to manage room inventory and ensure timely availability.

The ideal candidate will have experience in hospitality or customer service, be fluent in English, and have proficiency in using computer systems and software. A high school graduate or equivalent is required, and flexibility to work shifts, including weekends and holidays, is essential.

Estimated Salary: $30,000 - $40,000 per year based on location and experience.



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