Front Desk Representative

2 weeks ago


Raleigh, North Carolina, United States StepStone Hospitality Full time

Job Overview:

We are seeking a detail-oriented and organized Front Desk Agent to join our team at StepStone Hospitality. This role is perfect for someone who enjoys working in a fast-paced environment and providing exceptional customer service.

About the Job:

The ideal candidate will be responsible for registering guests, assigning rooms, and handling various administrative tasks. They will also need to maintain accurate records of room availability and rates, compute bills, and collect payments from guests.

Key Responsibilities:

  • Register and assign rooms to guests
  • Issue room keys and provide instructions to guests or staff members
  • Sort and track incoming mail and messages
  • Transmit and receive messages using various communication channels
  • Answer inquiries about hotel services, guest registration, and local directions
  • Maintain accurate records of room availability and rates
  • Compute bills, collect payments, and make change for guests
  • Make, confirm, and cancel reservations via various communication channels
  • Post charges to guest bills if necessary
  • Deposit guest valuables in the hotel safe deposit box

Requirements:

  • Ability to lift up to 20 pounds
  • Pushing, bending, stooping, upward reaching, and manual dexterity while standing
  • CPR and first aid training preferred

Estimated Salary: $45,000 - $55,000 per year, depending on experience



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