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Front Desk Ambassador

3 weeks ago

Raleigh, North Carolina, United States TBC Hotels Full time
Customer Service Role: Front Desk Associate at Aloft Raleigh

About the Position

This is a fantastic opportunity to join the Aloft Raleigh team as a Front Desk Associate. You will be working in a fast-paced environment, interacting with guests, resolving issues, and providing exceptional customer service.

The ideal candidate will have a strong understanding of hospitality principles, excellent communication skills, and the ability to work well under pressure. A passion for delivering outstanding customer experiences is essential for this role.

Key Responsibilities
  • Collaborate with colleagues to ensure a seamless guest experience.
  • Provide excellent customer service by promptly responding to guest inquiries, concerns, and requests.
  • Assist with preparing and distributing daily reports, including room occupancy and revenue summaries.

Requirements

  • Experience in hospitality/hotel environment, a plus.
  • Effective verbal communication skills to interact with guests and team members professionally.
  • Reliable and punctual.