Front Desk Team Member
7 days ago
We are seeking a skilled Front Desk Associate to join our team at the Aloft Raleigh hotel. As a key member of our front office staff, you will be responsible for creating a warm and welcoming atmosphere for our guests.
About Us:
TBC Hotels is a renowned hospitality company with over 40 years of experience in owning, developing, and operating top-rated hotels across the United States. Our commitment to excellence and customer satisfaction has earned us a reputation as one of the industry leaders.
The Role:
- Greeting Guests Warmly: You will be the first point of contact for our guests, ensuring a smooth check-in process and providing exceptional service throughout their stay.
- Administrative Support: You will assist with room reservations, modifications, and cancellations, as well as manage room inventory and ensure timely availability.
- Excellent Communication Skills: You will interact with guests and team members effectively, handling various tasks simultaneously while maintaining a positive attitude.
Requirements:
- Education: High School graduate or equivalent required; previous experience in customer service or front desk operations preferred.
- Communication Skills: Excellent verbal communication skills to interact with guests and team members professionally.
- Flexibility: Ability to work shifts, including weekends and holidays, based on the hotel's operational needs.
- Technical Skills: Proficiency in using computer systems and software, including property management systems (PMS) and Microsoft Office Suite.
Benefits:
- Competitive Salary: $40,000 - $50,000 per year, depending on experience.
- Benefits Package: Comprehensive benefits package, including health insurance, paid time off, and opportunities for professional growth and development.
- Recognition and Rewards: Recognition and rewards program for outstanding performance and contributions to the team.
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