Front Desk Team Member

7 days ago


Raleigh, North Carolina, United States TBC Hotels Full time
Exceptional Guest Experience at Aloft Raleigh

We are seeking a skilled Front Desk Associate to join our team at the Aloft Raleigh hotel. As a key member of our front office staff, you will be responsible for creating a warm and welcoming atmosphere for our guests.

About Us:

TBC Hotels is a renowned hospitality company with over 40 years of experience in owning, developing, and operating top-rated hotels across the United States. Our commitment to excellence and customer satisfaction has earned us a reputation as one of the industry leaders.

The Role:

  • Greeting Guests Warmly: You will be the first point of contact for our guests, ensuring a smooth check-in process and providing exceptional service throughout their stay.
  • Administrative Support: You will assist with room reservations, modifications, and cancellations, as well as manage room inventory and ensure timely availability.
  • Excellent Communication Skills: You will interact with guests and team members effectively, handling various tasks simultaneously while maintaining a positive attitude.

Requirements:

  • Education: High School graduate or equivalent required; previous experience in customer service or front desk operations preferred.
  • Communication Skills: Excellent verbal communication skills to interact with guests and team members professionally.
  • Flexibility: Ability to work shifts, including weekends and holidays, based on the hotel's operational needs.
  • Technical Skills: Proficiency in using computer systems and software, including property management systems (PMS) and Microsoft Office Suite.

Benefits:

  • Competitive Salary: $40,000 - $50,000 per year, depending on experience.
  • Benefits Package: Comprehensive benefits package, including health insurance, paid time off, and opportunities for professional growth and development.
  • Recognition and Rewards: Recognition and rewards program for outstanding performance and contributions to the team.


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