Guest Service Ambassador
5 days ago
AEG is a global leader in the entertainment industry, with a rich history spanning over two decades. Our mission is to create unforgettable experiences for our guests while making a positive impact on the communities we serve. We pride ourselves on our commitment to innovation, artistry, and community.
Our team of dedicated professionals works tirelessly to deliver exceptional customer service, ensuring that every guest has an unforgettable experience at our venues. As a Guest Services Staff, you will be part of a dynamic team that shares your passion for delivering outstanding customer service and creating lasting memories for our guests.
Job Description
In this role, you will be responsible for providing direct services to guests, including answering questions, directing them to important areas of the venue, and providing additional assistance whenever necessary. You will also be responsible for operating coat check rooms, scanning tickets for entry, and administering wristbands as necessary. Additionally, you will greet guests, resolve complaints, and escalate concerns as needed.
Key Skills and Qualifications
To succeed in this role, you should possess:
• Excellent communication and interpersonal skills.
• Ability to work in varying conditions and lift 50 lbs without assistance.
• Positive attitude and superior customer service skills.
• Ability to stand, walk, and climb stairs for long periods of time.
Estimated salary: $42,000 - $52,000 per year.
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