Venue Experience Specialist

5 days ago


Carnegie, Pennsylvania, United States AEG Full time
About AEG: AEG is a global leader in the live entertainment industry, hosting over 160 million guests annually and promoting more than 10,000 shows worldwide. Our commitment to innovation, artistry, and community drives us to deliver exceptional experiences that inspire and delight our audiences.

Job Summary: We are seeking a skilled Guest Services Staff to join our team, providing exceptional service to guests at our venues. As a key member of the guest services team, you will be responsible for creating memorable experiences for our patrons by providing assistance, resolving issues, and ensuring a safe and enjoyable environment.

Key Responsibilities:
  • Provide expert-level customer service, answering complex questions and addressing concerns in a professional and friendly manner.
  • Ensure a safe and secure environment for all guests, monitoring conduct and enforcing policies and procedures as necessary.
  • Direct guests to important areas of the venue, including restrooms, ATM, coat checks, VIP areas, and concert spaces.
  • Operate coat check rooms, scanning tickets and administering wristbands as needed.

Requirements:
  • High school diploma or equivalent required.
  • 1-2 years of related work experience preferred.
  • Ability to work in varying conditions, including standing for long periods and lifting up to 50 pounds.
  • Positive attitude, superior customer service skills, and ability to multitask.


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