Customer Experience Ambassador

4 weeks ago


Carnegie, Pennsylvania, United States AEG Full time
About Us

AEG is a leader in live entertainment, hosting over 160 million guests annually and presenting around 22,000 events worldwide. Our 300+ venues, leading sports franchises, and marquee music brands make us a pioneer in the industry.

Job Summary

We are looking for a skilled Guest Services Staff member to join our team. This role involves creating a safe environment for all guests, providing exceptional service, and ensuring a positive experience.

Key Responsibilities
  1. Assist guests with directions, answer questions, and provide additional support whenever needed.
  2. Operate coat check rooms efficiently and effectively.
  3. Manage ticket scanning and wristband administration for event entrance.
  4. Monitor guest conduct and enforce venue policies and procedures.
  5. Collaborate with colleagues to ensure a smooth event experience.
  6. Participate in emergency evacuation drills and procedures.
Requirements
  • A high school diploma or equivalent required
  • 1-2 years of relevant work experience preferred
  • Ability to work in a fast-paced environment
  • Excellent communication and problem-solving skills
  • Physical ability to lift 50 lbs. without assistance

Salary Range: $35,000 - $45,000 per year



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