Customer Insights Analyst
4 days ago
Customer Research Analyst
Job Summary:
We are seeking a highly skilled Customer Research Analyst to join our team at Apex Systems. As a key member of our client's team, you will be responsible for analyzing customer data to identify opportunities for improvement of the customer journey and experience on digital platforms.
Key Responsibilities:
- Analyze customer data to identify trends and insights that inform product development, marketing campaigns, and customer service improvements.
- Develop and maintain dashboards and reports to track key performance indicators (KPIs) and trends in order to improve customer experience.
- Collaborate with cross-functional teams to provide insights that inform business decisions.
- Stay up-to-date with industry trends and best practices in digital analytics and customer insights.
Requirements:
- 3+ years of experience in Consumer Analytics, Digital Optimization, and Experimentation.
- Bachelor's Degree from an accredited college or university.
- Experience with Medallia, Qualtrics, InMoment, or similar tools.
- Proficiency in data visualization tools such as PowerBI, Tableau, etc.
- Comfortability with designing and analyzing A/B tests.
- Proficiency in statistical analysis tools, preferably SQL.
- Familiarity with Heat Mapping for Digital Optimization.
- Ability to summarize business problems and develop analysis to provide solutions or recommendations.
- High-level written and verbal communication skills.
- Proficiency in Microsoft Office products.
What We Offer:
- Long-term contract opportunity.
- Hybrid work arrangement with 3 days/week in-office.
- Competitive benefits package, including health/medical, dental, vision, 401k options, and more.
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