Customer Insights Analyst

4 days ago


Nashville, Tennessee, United States Apex Systems Full time

Customer Research Analyst

Job Summary:

We are seeking a highly skilled Customer Research Analyst to join our team at Apex Systems. As a key member of our client's team, you will be responsible for analyzing customer data to identify opportunities for improvement of the customer journey and experience on digital platforms.

Key Responsibilities:

  • Analyze customer data to identify trends and insights that inform product development, marketing campaigns, and customer service improvements.
  • Develop and maintain dashboards and reports to track key performance indicators (KPIs) and trends in order to improve customer experience.
  • Collaborate with cross-functional teams to provide insights that inform business decisions.
  • Stay up-to-date with industry trends and best practices in digital analytics and customer insights.

Requirements:

  • 3+ years of experience in Consumer Analytics, Digital Optimization, and Experimentation.
  • Bachelor's Degree from an accredited college or university.
  • Experience with Medallia, Qualtrics, InMoment, or similar tools.
  • Proficiency in data visualization tools such as PowerBI, Tableau, etc.
  • Comfortability with designing and analyzing A/B tests.
  • Proficiency in statistical analysis tools, preferably SQL.
  • Familiarity with Heat Mapping for Digital Optimization.
  • Ability to summarize business problems and develop analysis to provide solutions or recommendations.
  • High-level written and verbal communication skills.
  • Proficiency in Microsoft Office products.

What We Offer:

  • Long-term contract opportunity.
  • Hybrid work arrangement with 3 days/week in-office.
  • Competitive benefits package, including health/medical, dental, vision, 401k options, and more.


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