Customer Insights Analyst
6 days ago
Apex Systems is seeking a highly skilled Customer Research Analyst to join our team in Nashville, TN. As a key member of our client's research team, you will be responsible for analyzing customer data to identify opportunities for improvement of the customer journey and experience on digital platforms.
Key Responsibilities:
- Analyze customer data to identify trends and insights that inform product development, marketing campaigns, and customer service improvements.
- Develop and maintain dashboards and reports to track key performance indicators (KPIs) and trends in order to improve customer experience.
- Collaborate with cross-functional teams to provide insights that inform product development, marketing campaigns, and customer service improvements.
- Stay up-to-date with industry trends and best practices in digital analytics and customer insights.
Requirements:
- 3+ years experience in Consumer Analytics, Digital Optimization and Experimentation, or similar.
- Bachelor's Degree from an accredited college or university.
- Experience with Medallia, Qualtrics, InMoment, or similar.
- Experience using data visualization tools such as PowerBI, Tableau, etc.
- Comfortability with designing and analyzing A/B tests. (Google Analytics, Optimizely)
- Proficiency in statistical analysis tools, preferably SQL.
- Familiarity with Heat Mapping for Digital Optimization.
- Ability to summarize business problems and develop analysis to provide solutions or recommendations
- High-level written and verbal communication skills
- Proficiency in Microsoft Office products.
What We Offer:
- Health/Medical, Dental, Vision, 401k Options, and much more.
Location: Nashville, TN Metro Area.
Duration: Long Term Contract.
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