Business Operations Manager

5 days ago


Plainview, New York, United States Mosquito Joe Full time

About Us

Mosquito Joe of North Shore Long Island is a fast-growing, locally owned business that provides outdoor pest control services to residential and commercial customers, eliminating and repelling outdoor pests such as mosquitoes, ticks, and fleas. We're a locally-owned company and part of the broader Mosquito Joe franchising family, a nation-wide system of independent business owners.

Job Description

The Business Operations Manager oversees day-to-day operations of the business and any other duties assigned by the franchise business owner. Training will be provided by the franchise business owner.

Key Responsibilities

  • Manage and execute customer sales process via sales channels
  • Deal directly with customers to respond to customer inquiries and resolve complaints
  • Manage customer accounts via proprietary software system
  • Develop, monitor, and ensure completion of field technician schedules on a daily basis
  • Manage office staff and field technicians on a daily basis to include payroll
  • Complete billing and invoicing of customers on a daily basis
  • Daily, weekly, monthly tracking of business performance against plan

Requirements

  • High school diploma, general equivalency diploma (GED) or equivalent
  • Competent computer skills including Google Mail and MS Office suite (MS Word, Excel, etc.)
  • Strong administrative, organization, and filing skills
  • Phone sales experience preferred, not required
  • CRM software experience preferred, not required

Key Competencies

  • Outgoing and personable with strong interpersonal skills
  • Interpersonal skills
  • Communication skills - verbal and written
  • Listening skills
  • Consumer sales
  • Attention to detail and accuracy
  • Data collection and analysis
  • Customer service orientation
  • Adaptability
  • Initiative
  • Stress tolerance

Compensation

$17-$21 per hour


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