Automotive Service Manager

3 weeks ago


Worcester, Massachusetts, United States Goodyear Full time
About the Role

As a Night Shift Service Manager at Goodyear, you will be responsible for leading a team of service technicians to deliver exceptional customer service and ensure the efficient operation of our Fleet Service Center. Your primary focus will be on managing the day-to-day activities of the service team, including scheduling, workflow, and quality control.

Key Responsibilities
  • Lead and manage a team of service technicians to achieve high levels of customer satisfaction and productivity.
  • Develop and implement strategies to improve service quality, efficiency, and customer satisfaction.
  • Manage and maintain accurate records of service work, including repair orders and inventory.
  • Collaborate with other departments to ensure seamless communication and coordination.
  • Identify and address any safety concerns or issues within the service center.
Requirements
  • Minimum 1 year of experience in a supervisory or management role in the automotive service industry.
  • Valid driver's license and a clean driving record.
  • Ability to work a night shift schedule, including weekends and holidays.
  • Strong leadership and communication skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
What We Offer

Goodyear offers a competitive salary and benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off. We also offer opportunities for professional growth and development, including training and certification programs.



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