Teller Supervisor

2 weeks ago


Chicago Heights, Illinois, United States Old Second Bancorp Inc Full time
{"title": "Teller Supervisor", "content": "Job Summary

Old Second Bancorp Inc is seeking a highly skilled Teller Supervisor to join our team. As a Teller Supervisor, you will be responsible for managing the daily Teller function for a branch, ensuring compliance with policies and procedures, providing exceptional customer service, and driving sales growth.

Key Responsibilities
  • Manage the Teller area, ensuring compliance with regulatory requirements and bank policies.
  • Provide training, motivation, and encouragement to Teller staff to deliver superior customer service and accuracy.
  • Monitor staffing needs and schedule Tellers to ensure proper coverage.
  • Coach Tellers to meet referral goals and complete performance reviews.
  • Implement and monitor the Teller Bonus Program.
  • Maintain currency levels and order cash as needed.
  • Conduct audits and security tests.
  • Interview and hire Tellers.
  • Make check and cash disbursement decisions and sign official checks.
  • Ensure quality backup is available during your absence.
Requirements
  • High School diploma or equivalent and two or more years of Teller or banking experience.
  • Lift/push up to 50lbs.
  • Must work onsite.
Competencies
  • Excellent customer service skills.
  • Good communication, interpersonal, and organizational skills.
  • Excellent attention to detail and accuracy in balancing and reconciliation.
  • Demonstrates initiative, dependability, flexibility, and good decision-making skills.
  • Above-average keyboard/computer, math, and accuracy skills.
  • Excellent interpersonal skills with the ability to be a fair and effective supervisor.
Preferred Qualifications
  • Some college-level courses desirable.
  • Five or more years of banking experience and Teller responsibilities preferred.
  • Sales experience preferred.
", "lang_code": "en-US"}
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